How do I add a second + insert to my pledge?
Click on any of the pledge levels you would like, then just add the amounts of the others to your total. (Example: Select Clank! ($35) then add a Gloomhaven and Rising Sun= $35+$85+$70= a pledge of $190.
Last updated: March 06, 2018 10:05
Are inserts shipped assembled or not?
All inserts will come flat packed. Inside each package will be all the sheets of labeled wood, a business card referencing the location of where you will be able to find our assembly instructions, a moisture packet and vacuum sealed for protection (excluding cases).
Last updated: March 07, 2018 17:12
What if I only want one of your older inserts?
Simply pledge at the $1 level and before verifying increase your pledge to the amount of the insert you would like. Thank you.
Last updated: March 08, 2018 10:55
Will this Campaign have a Pledge Manager?
Yes, after the campaign we will send everyone a link to our Pledge Manager. Here you will be able to add any other products you wish as well as pay for shipping.
Last updated: March 17, 2018 18:33
Are the Inserts for Rising Sun two different Inserts?
Yes, if you pledge $70 you will get our base insert, and if you pledge $85 you will get both inserts. For shipping as well please count these as two different inserts.
Last updated: March 17, 2018 18:33
Why does Gloomhaven count as two inserts for shipping?
Gloomhaven is our largest insert… by far. It is actually on average 2.5 times larger than any other insert we offer. Since shipping is determined by weight, it is easiest to just say it is 2 inserts weight.
Last updated: March 17, 2018 18:33
Will there be anything designed for the rest of the Kickstarter Rising Sun options?
Yes, in a few days after the launch of this campaign we will add a second insert which will take care of the rest of the items for Rising Sun.
Last updated: March 06, 2018 10:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.